We are unable to change an order once it is received. If you wish to cancel an order, you may be eligible to do so, typically within 15 minutes of the order being placed. To begin the cancellation process, access your order by signing into your registered account. If you’re not registered, click on, and under Check Order Status, enter your Order Number, Order Email, and Billing Zip Code. If the cancel option is available, you will find a button next to your order on the order tracking page.

If you need to return or exchange an item for a new size or color, click on to get started. Gift recipients are also able to request a gift return through this link.

If there is a minor error in the shipping address (e.g., incorrect street number, missing apartment number), we recommend contacting the carrier to help resolve once your order has shipped and tracking information is available.

If you forgot to add a promotion code or apply a gift card to an order, please contact us directly via email at or text us at: 1-315-562-0208.