What forms of payment can I use?
RalphLauren.com accepts the following forms of payment:
- American Express
Other forms of payment:
- Online gift certificates
- Ralph Lauren gift cards
- Credit Card gift cards*
- PayPal Credit
We do not accept:
- Personal checks
- Money orders
*Credit Card gift cards can only be redeemed for orders less than or equal to the full amount on the gift card. Orders cannot be split between two forms of payment when using a Credit Card gift cards.
When will my order ship?
Pending order verification and credit approval, orders placed with Economy or Standard shipping will ship within 1–3 business days and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday, and holidays are not considered business days.
When will my order arrive?
You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
Shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa, and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business Day, Next Day, and Saturday delivery options are not available. Please allow 5 to 10 business days for delivery.
RalphLauren.com is proud to offer shipping to APO addresses. The delivery time for APO shipping may vary.
Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.
What does it cost to ship my order?
|Shipping Method||Economy||Standard||2-Business Day||Next Day||Saturday|
Sometimes we offer free shipping promotions whereby the shipping rates will change.
Gift cards are shipped separately free of charge.
Ralph Lauren Lighting is shipped separately at an additional flat rate of $28 per lamp. (Note: Lamps ship with the base and the shade as 2 separate packages for the one flat rate.)
Do you ship outside the United States?
We ship to more than 20 countries outside the US. For a complete list, click on the country selector next to the store locator at the top of any RalphLauren.com page. Additionally, there are Ralph Lauren stores all over the world. Use our store locator to find the one nearest you.
By which carrier will my order be shipped?
We use different carriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email with the name of the carrier and any tracking information.
Orders sent by 2-Business Day or Next Day shipping methods are delivered Monday through Friday from 8 AM through 4:30 PM. We recommend choosing 2-Business Day or Next Day delivery if you are shipping your package to a business address.
Orders placed with Saturday delivery will arrive Saturday if placed between 3:01 PM ET Thursday and 3 PM ET Friday. If an order is placed after these hours, it will be shipped via Next Day shipping, and will arrive on the next business day.
Please note: Orders greater than 30 units are not eligible for expedited shipping (2-Business Day, Next Day, or Saturday delivery).
What if I change my mind and want a different size or color after my order is processed?
Once your RalphLauren.com order has been processed, you cannot make changes. For assistance, please call our Customer Assistance representatives at 888-475-7674.
If I’m not happy with my purchase, can I return it?
If you are not entirely satisfied with your recent RalphLauren.com order, we will gladly accept the return of items that are in new condition and have not been worn, washed, or altered.
Returns must be made according to the guidelines of our Return Policy.
Personalized items cannot be returned.
Is there a charge for making a return?
No. We will provide a postage-paid return label free of charge.
If I give a gift to someone, can that person return it?
Returning gifts is easy, since all gifts come with both a gift receipt and a postage-paid return label. Gift recipients who return an item will be issued a Virtual Gift Card from RalphLauren.com.
Personalized items cannot be returned.
What should I do if an item arrives damaged?
Customer satisfaction is our goal at RalphLauren.com. Please contact our Customer Assistance representatives at 888-475-7674 and we will replace the item.
Can I see a record of my RalphLauren.com transactions?
Customers who register for an account can easily access their Order History, with all details regarding past purchases and status of pending orders.
How long will it take to process my return?
Please allow 10 to 12 business days for us to receive and process your return. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
If I want to exchange an item for a different size or color, how do I do that?
We are not able to process exchanges. If you need a new size or color, you may place a new order online at RalphLauren.com or by calling us at 888-475-7674.
To return the original item(s), simply complete your return form and send your return by U.S. Postal Service using the prepaid label, or you may send it through the carrier of your choice. Please allow up to 12 business days for your return to be received and processed.
Personalized items cannot be returned.
Do you sell your gift boxes?
Gift boxes are offered for a nominal charge with most purchases at RalphLauren.com. When prompted at checkout, just let us know that you’d like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. If you’ve entered a complimentary gift message, we will include that, as well as a receipt (excluding pricing information), that allows for easy returns.
Do you have a personal shopping service?
Yes, we do. Just call our Customer Assistance line at 888-475-7674 and ask to speak with a personal shopper, who will make recommendations, provide you with product information, and answer any questions you may have.
If an item I just purchased goes on sale, can I be reimbursed for the difference in price?
If RalphLauren.com makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are excluded from this guarantee. Contact Customer Assistance at 888-475-7674 to request credit for a price difference.
Are there any limitations regarding promo codes?
If you receive a promo code for use at RalphLauren.com, you may redeem it in your shopping bag or on the payment page at checkout. Restrictions may apply. If you have any additional questions, please contact Customer Assistance at 888-475-7674.
How does PayPal work?
PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the RalphLauren.com website and choose your method of payment. Your funds are transferred immediately and securely.
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
If you make a purchase using PayPal, you cannot return in stores.
How do I contact PayPal Customer Service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone: Customer Service: 402-935-2050 (a US telephone number) 4 AM, PDT, to 10 PM, PDT, Monday through Friday 6 AM, PDT, to 8 PM, PDT, Saturday and Sunday.