Online Gift Services

We are pleased to offer gift box packaging, personal gift messaging, physical and virtual e-gift cards, gift card balance check, free returns and order status tracking.



Gift boxes are offered with most purchases at for $5 per item. When prompted at checkout, just let us know that you’d like to make your purchase a gift.

Each gift will arrive elegantly presented in our signature navy gift box packaging, with tissue paper, a ribbon, and a gift invoice excluding pricing information.

On the bottom of each gift wrapped box is a small sticker that contains a number corresponding to each item on your packaging invoice.

Items must be gift packaged individually, with the exception of our pre-packaged gift sets.

Returning gifts by recipients is easy, since all gifts come with both a gift receipt and a postage-paid return label. Gift recipients who return an item will be issued a Virtual Gift Card from

Personalized items cannot be returned.



If you’ve entered a complimentary gift message at checkout, we will print your personal message on a card that is packed with your gift, as well as a receipt (excluding pricing information), that allows for easy returns.



To create a gift receipt, click the "Add a Gift Message" option during the checkout process. The recipient will then receive a gift receipt suppressing all merchandise pricing information.

Additionally, if you are buying multiple items, the "Add a Gift Message" checkbox must be selected next to each product in the order to suppress all pricing on the receipt.



Send one of our beautifully packaged gift cards, redeemable in stores and online at, or email virtual gift cards, which will arrive within 24 hours.

Shop Gift Cards & Check Balance 



If you are not entirely satisfied with your recent order, we will gladly accept the return of items that are in new condition and have not been worn, washed, or altered (excluding personalized items, gift boxes and home lighting

For your convenience a postage-paid return label is provided with all orders.

Returns must be made according to the guidelines of our Return Policy

To make a return by mail Click Here

To expedite your return process, start your return online here Free Online Returns

For additional return information, please visit our Frequently Asked Questions (FAQ)



If you are wondering where your order is, you can put in your order number, order email and billing zip code to track its location. Track My Order



In-Store Gift Services

When visiting a Ralph Lauren store location, we are pleased to offer personal shopping, signature gift packaging, complimentary alterations, returns and unique personalization services.



We are happy to assist you with gift selections, and will provide you with the perfect options for everyone on your list.



With our compliments, each gift will be packaged in our signature navy gift box, with tissue paper and a ribbon.



We offer complimentary alterations on full-price men’s suits and Collection apparel in select Ralph Lauren stores. Click here for a list of stores that offer these services. Customers must present a copy of their invoice to the store for alterations to be made. Alterations may take up to 10 days.

Complimentary alterations are made only on items purchased at full price (not on sale items). If you have purchased a men’s suit or women’s Collection item on sale and wish to have alterations made, you may visit any of the select Ralph Lauren stores that offer these services and pay an alterations fee. 

If you have additional questions about alterations in our Ralph Lauren stores, contact a Customer Assistance representative at 888-475-7674 or email us at



Returns are accepted at all of our domestic U.S. Ralph Lauren stores for an immediate credit (excluding outlet stores).

However, returns must be shipped back to our warehouse before a credit can be issued if the original payment method was PayPal.

All returns must conform to the guidelines of our Return Policy and must be accompanied by the original invoice

For additional return information, please visit our Frequently Asked Questions (FAQ)



Presenting unparalleled options to make each gift personal, from monogramming, engraving, and embossing to the Made to Order program and the iconic Personalization collection.

To view our endless personalization options, Visit our Custom Shop



Ralph Lauren will open its doors early and close late to accommodate your busy schedule.

Find a store near you for location and hours.

For your online purchase, review our available shipping methods to determine which method to select at checkout to ensure that your gifts will arrive by the holidays.



Personalization Gift Services

We provide 500+ ways to customize our most iconic styles.

Mix, match, and make it your own!

Available in Men's, Women's, Kids & Baby



Choose from a slew of hues. Add your name, monogram, patch or embroidery. An icon of American style, customized just for you



Choose your favorite graphic from our collection, customize it, and we'll print your one-of-a-kind design for you.



Choose from the classic icons in our design gallery, customize it, and we'll knit your one-of-a-kind design on a sweater for you.

To create and personalize your own iconic Ralph Lauren product, Visit our Custom Shop