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Product Care & Policy

Product Information and Care

If you have a question on the proper care or fabric treatment of any of our items, please reference the item on our website at RalphLauren.com, contact a Customer Assistance representative at 888-475-7674, or email us at CustomerAssistance@RalphLauren.com.

Cashmere Care

Ralph Lauren cashmere is among the finest in the world and with proper care, your sweaters can be worn for a lifetime.

The qualities that make cashmere so precious also make it very delicate, so gentle handling is required to keep it looking new.

  • Hand-wash in cold water
  • Use a mild detergent
  • Let soak for a minimum of 30 minutes
  • Rinse well with room temperature water
  • Lay flat to dry (this can take several days)
  • When storing, fold and lay flat—never hang cashmere

The Ralph Lauren Policy on Fur

Ralph Lauren has a long-standing commitment not to use fur products in our apparel and accessories. All furlike pieces featured in the Collection are constructed from shearling.