If for any reason you are not entirely satisfied with your recent RalphLauren.com order, we will gladly accept returns of items that are in new condition, with original tags attached. Return items must not be washed, worn or altered. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your account will be credited for the original amount that was paid for the merchandise, less shipping fees, upon processing of the returned item(s). The credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
Full-Price Merchandise:
The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 60 days of the ship date on your invoice and accompanied by the original invoice.
The current selling price will be credited if returned after 60 days and accompanied by the original invoice. Merchandise that is older than 90 days from the original ship date cannot be accepted.
Sale-Price Merchandise:
The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 30 days of the ship date on your invoice and accompanied by the original invoice.
After 30 days , sale product is not eligible for return or credit.
Items must be in like-new condition and unworn to be accepted as a return.
Personalized Items (e.g., Create Your Own, Embroidery) cannot be returned or exchanged.
Price adjustments will be accepted within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Items purchased on sale or with a promotional discount, are not eligible for further price adjustment.
Making a Return by Mail
Option 1: Use the postage-paid return label
Fill in the return/exchange form on your invoice and send it back with the item(s) you are returning. If you are making an exchange, you must complete the form included in your shipment as we do not offer online service for exchanges. Not including the return/exchange form will delay the process.
Please use the original shipping box and packing material, if possible. For your convenience, a postage-paid return label has been provided. Simply affix the label to your package and leave it in a secure location where you normally place your outgoing mail or take it to your local post office. Your package will be returned to us via the United States Postal Service. Please allow up to 12 business days for us to receive and process your return or exchange.
We will deduct $5 from your order refund for return postage when using the postage-paid return
label. If you pay the return postage yourself, you will not be charged a fee. The $5 fee does not apply
to gift returns from a gift recipient or same-item exchanges. Original shipping charges are not refundable.
By using our postage-paid return label, you can track the status of your return shipment at RalphLauren.com
through the Order Details page. Please allow up to 3 days after you mail your return for tracking to
be available. You will receive an e-mail notification upon the completion of return processing.
If you have lost or misplaced your return label, there are 2 options:
First, you may access a new one by visiting "My Account" and entering your order number and zip code under the Online Returns section. Rather than filling out the return/exchange form in your package, you may fill out the steps within the online returns section, print the summary page, and include it with the item(s) you are returning. Each page of the process includes an option to print a new return label.
The second option is to contact a Customer Service Representative at 888-475-7674 or e-mail us at CustomerAssistance@RalphLauren.com and we'll send you one.
Option 2: Pay the return postage yourself
Please use the original shipping box and packing materials, if possible. The package should be taken to your postal carrier and mailed to the following address:
RL MEDIA / RETURNS DEPARTMENT
201 NORTH PENDLETON STREET
HIGH POINT, NC 27260
This address can only be used to return items purchased at RalphLauren.com. If you would like to return items purchased elsewhere, please return the items to the original place of purchase or contact a Customer Service Representative at 888-475-7674 and he or she will be happy to assist you.
When paying for return postage yourself, we suggest you insure the package via U.S. Mail or FedEx, and purchase tracking services for your protection. Save the shipping receipt for your records. You will not be charged the $5 fee when you pay for the return postage yourself. Only merchandise received by our warehouse can be credited.
Making a Return to any of our domestic U.S. Ralph Lauren stores
For expedited service, we encourage you to make your return by mail using our online process and the postage-paid return label provided with your original package. You can start the online return process here. All of our stores accept returns, however, they must be shipped to our warehouse before they can be credited, a process that takes up to 12 days.* Returns of products purchased online with PayPal® and Bill Me Later® are accepted only by mail, not at our stores.
All returns and exchanges must conform to the guidelines of our Return policy and must be accompanied by the original invoice. RalphLauren.com merchandise can only be returned to US Ralph Lauren stores.
We invite you to visit our stores at anytime, and we look forward to assisting you with any of your shopping needs in the future.
Lighting returns and exchanges must be made to RalphLauren.com and cannot be accepted at Ralph Lauren stores.
Returns of products purchased online with PayPal® and Bill Me Later® are accepted only by mail, not at our stores.
Returning a Gift
Gift recipients who return an item and do not want an exchange will be issued a RalphLauren.com online gift certificate. You will receive an e-mail notification upon receipt of your gift return provided that your e-mail address is included on your return/exchange form. Please allow up to 12 business days for us to receive and process your return or exchange.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Personalized Items (e.g., Create Your Own, Make Your Own) cannot be returned or exchanged.
Lighting returns and exchanges must be made to RalphLauren.com and cannot be accepted at Ralph Lauren stores.
Your satisfaction is very important to us. If you have any questions, please call us at 888-475-7674 or e-mail us at CustomerAssistance@RalphLauren.com .
Exchange requests must be made within 60 days of order receipt for merchandise purchased at full retail price. Exchange requests must be made within 30 days of order receipt for merchandise purchased at sale price.
Specify the exchange item and the new color or size on the return/exchange form. Include the form in your return package. Simply affix the postage-paid return label to your package and drop it in the mail, and we'll send your new item free of shipping charges.
If you're exchanging an item because of a mistake on the part of RalphLauren.com or because of quality issues, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Ground Delivery.
Returned items for exchange will be credited to the original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.
If you make a purchase using PayPal® or Bill Me Later® you cannot return in stores or place an exchange. For exchanges, simply return your item and repurchase it. A credit for standard ground shipping can be provided upon shipment of your new order by calling Customer Assistance at 888-475-7674.
Personalized Items (e.g., Create Your Own, Make Your Own) cannot be returned or exchanged.
Lighting exchanges must be made to RalphLauren.com and cannot be accepted at Ralph Lauren stores.
Because your order is processed as quickly as possible, there is a limited period of time before your order is fully processed that you will be able to cancel your order. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link: https://www.ralphlauren.com/checkout/index.jsp?process=orderTracking.
