START YOUR FREE ONLINE RETURN
Choose from one of two easy options to start your return for items purchased on RalphLauren.com.
- Start a return or exchange with my order number and ZIP code
- Start a return or exchange through my account
Once you complete the few simple steps for the return, you’ll be provided with a pre-paid shipping label and several options to drop off your package, including thousands of UPS drop-off locations.
For items purchased at a US Ralph Lauren or Polo Ralph Lauren store, please visit our Store Returns page.
OUR RETURN POLICY
We want you to be entirely satisfied with your RalphLauren.com purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice for online orders, or purchase information from your printed store receipt, within 30 days of order shipment date (excluding watches and fine jewelry which must be returned within 10 days of the order shipment date).
Customers who placed orders may return item(s) within 30 days of the order shipment date or in-store purchase date.
Orders placed using PayPal or Klarna cannot be returned to Ralph Lauren or Polo Ralph Lauren stores. PayPal or Klarna orders must be returned by mail via our online returns process, and are not eligible for exchanges.
Limited-edition styles are eligible for return within seven days of the shipping date.
Watches and Fine Jewelry must be in perfect condition, with all protective materials, tags and stickers attached. To return watches and fine jewelry, please call 877-639-7934. Enjoy free returns within 10 days of the shipment date.
Please allow up to three weeks for us to receive and process your return. You will receive an email notification upon the completion of return processing.
EXCHANGES
EXCLUSIONS
The following may not be returned or exchanged:
- Personalized items
- Gift Boxes
- Home Lighting
- Ralph's Coffee Products
TIMING FOR A RETURN
To receive your refund to your original method of payment, your online return must be returned within 30 days of the order shipment date or in-store purchase date.
Limited-edition styles are eligible for return within seven days of the shipping date.
Within 30 Days
Full-Price Items
Sale Items
Gifts You Received
The following items cannot be returned:
Cannot Return
Personalized Items
Gift Boxes
Home Lighting
Ralph's Coffee Products
Watches & Fine Jewelry
Watches and Fine Jewelry must be in perfect condition, with all protective materials, tags and stickers attached. To return watches and fine jewelry, please call 877-639-7934.
Enjoy free returns within 10 days of the shipment date.