START YOUR FREE ONLINE RETURN

Choose from one of two easy options to start your return for items purchased on RalphLauren.com.

Once you complete the few simple steps for the return, you’ll be provided with a pre-paid shipping label and several options to drop off your package, including thousands of UPS drop-off locations.

For items purchased at a US Ralph Lauren or Polo Ralph Lauren store, please visit our Store Returns page.

 

OUR RETURN POLICY

We want you to be entirely satisfied with your RalphLauren.com purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice for online orders, or purchase information from your printed store receipt, within 30 days of order shipment date (excluding watches and fine jewelry which must be returned within 10 days of the order shipment date).

Customers who placed orders may return item(s) within 30 days of the order shipment date or in-store purchase date.

Orders placed using PayPal or Klarna cannot be returned to Ralph Lauren or Polo Ralph Lauren stores. PayPal or Klarna orders must be returned by mail via our online returns process, and are not eligible for exchanges.

Limited-edition styles are eligible for return within seven days of the shipping date.

Watches and Fine Jewelry must be in perfect condition, with all protective materials, tags and stickers attached. To return watches and fine jewelry, please call 877-639-7934. Enjoy free returns within 10 days of the shipment date.

Please allow up to three weeks for us to receive and process your return. You will receive an email notification upon the completion of return processing.

EXCHANGES

  • If you would like to make an exchange you may do so, as long as it is for the same item (at the same price) in a different size or color.
  • Your exchange order will be processed immediately with free shipping. We’ll also provide a free return label for your new order.
  • Please return the exchanged item(s) within 4 business days of initiating the exchange online.
  • Exchanged item(s) must be received within 14 days from the day the exchange is initiated online to avoid being charged.
  • Buy Online, Pickup In Store and Ship to Store orders are not eligible for exchanges, but can be returned in-store or by mail via our online returns process.
  • PayPal and Klarna orders are not eligible for exchanges, and can only be returned by mail via our online returns process.
  • EXCLUSIONS

    The following may not be returned or exchanged:

    • Personalized items
    • Gift Boxes
    • Home Lighting
    • Ralph's Coffee Products

     

    TIMING FOR A RETURN

    To receive your refund to your original method of payment, your online return must be returned within 30 days of the order shipment date or in-store purchase date.

    Limited-edition styles are eligible for return within seven days of the shipping date.

    Within 30 Days

    Full-Price Items
    Sale Items
    Gifts You Received

    The following items cannot be returned:

    Cannot Return

    Personalized Items
    Gift Boxes
    Home Lighting
    Ralph's Coffee Products

    Watches & Fine Jewelry

    Watches and Fine Jewelry must be in perfect condition, with all protective materials, tags and stickers attached. To return watches and fine jewelry, please call 877-639-7934.

    Enjoy free returns within 10 days of the shipment date.