MAKING A RETURN

We want you to be satisfied with your RalphLauren.com purchases. If that’s not the case, we’ll gladly accept merchandise for return, provided it:

Is in new condition

Hasn’t been washed, worn, or altered

Is accompanied by the original invoice

Is returned according to the schedule below

 

 

TIMING FOR A RETURN

 

Within 60 Days

Full-Price Items
Gifts You Received

 

Within 30 Days

Sale Items
Watches & Fine Jewelry

 

Cannot Return

Personalized Items
Gift Boxes 

 

Watches

Watches must be in perfect condition, with all protective materials, tags, and stickers attached. To return watches, please call 877-639-7934.

 

Note: Any purchases made between November 15, 2017, and December 24, 2017, can be returned or exchanged through February 1, 2018.

 

ALLOW UP TO TWO WEEKS TO PROCESS YOUR RETURN

It could take up to two weeks for us to receive and process your return. We will credit your original form of payment unless otherwise specified.

 

Purchases With Credit Cards         

Any credit will be refunded to the original tender.

 

Purchases With Gift Cards

If any portion of your purchase was paid for by gift card, you will receive the full value of your return on a RalphLauren.com Virtual Gift Card.

 

Purchases With PayPal or PayPal Credit

PayPal purchases will be reimbursed directly to your PayPal or PayPal Credit account.

 

MAKING A RETURN TO ANY OF OUR US RALPH LAUREN STORES

For expedited service, we encourage you to make your return by mail using the postage-paid return label provided with your original package. All of our stores accept returns; however, they must be shipped to our warehouse before they can be credited.

All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice.