Frequently Asked Questions
When will my order arrive?
You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
Shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa, and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business Day, Next Day, and Saturday delivery options are not available. Please allow 5 to 10 business days for delivery.
RalphLauren.com is proud to offer shipping to APO addresses. The delivery time for APO shipping may vary.
Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.
How can I track my package?
When your order ships, you will receive a confirmation email containing tracking information. You can also track your order by logging into your account; select “recent orders” followed by “order details.” From there, you will be able to see if the order is awaiting fulfillment or has shipped.
If you do not have an account, you can check your order status Here by entering your order number, email address and billing zip code.
When will my order ship?
Pending order verification and credit approval, orders placed with Economy ship within 1 to 3 days and orders placed with Fast Shipping will ship within 1 to 2 days. Orders placed with an expedited shipping method will ship within 1 day.
If you do not have an account, you can check your order status here by entering your order number, email address, and billing zip code.
What does it cost to ship my order?
Sometimes we offer free shipping promotions whereby the shipping rates will change.
Gift cards are shipped separately free of charge.
Do you ship outside the United States?
We ship to more than 20 countries outside the US. For a complete list, click on the country selector next to the store locator at the top of any RalphLauren.com page. Additionally, there are Ralph Lauren stores all over the world. Use our store locator to find the one nearest you.
By which carrier will my order be shipped?
We use different carriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email with the name of the carrier and any tracking information.
Orders sent by 2-Business Day or Next Day shipping methods are delivered Monday through Friday from 8 AM through 4:30 PM.
Orders placed with Saturday delivery will arrive Saturday if placed between 3:01 PM ET Thursday and 3 PM ET Friday. If an order is placed after these hours, it will be shipped via Next Day shipping, and will arrive on the next business day.
Please note: Orders greater than 30 units are not eligible for expedited shipping (2-Business Day, Next Day, or Saturday delivery).
How can I ship to multiple addresses?
Select “ship to multiple locations” during checkout. Then, choose the appropriate address from the drop down list, if applicable, or enter an address by clicking “add new.” You’ll then select a shipping method for each address. Please note that shipping fees are applied for each address based on the method chosen.
When shipping to multiple addresses, why is shipping being charged even though I met the threshold for free shipping?
Shipping fees are applied for each address based on the method chosen. Meeting the threshold for an individual shipment will remove the fee from that portion of the order only. To avoid all shipping fees, the threshold must be met for each shipment
How long is the order processing time?
Order processing times vary based on the shipping method. For information, click Shipping & Handling
How long does it take for a personalized item to be delivered?
Personalized items are processed within 3-4 business days. Once shipped, the delivery date is dependent upon the shipping method chosen.
Does the invoice include the prices if I ship the item as a gift?
No. Selecting gift packaging or gift messaging removes the prices from the invoice.
How will the family I am shipping gifts to know which gift is for each person?
On the bottom of each gift wrapped box is a small sticker that contains a number corresponding to each item on your packing invoice.
I entered my email address incorrectly on my order, how can I get a status on my package?
Contact Customer Assistance via phone, email, or chat, and we will be happy to assist you.
Returns & Exchanges
If I’m not happy with my purchase, can I return it?
If you are not entirely satisfied with your recent RalphLauren.com order, we will gladly accept the return of items that are in new condition and have not been worn, washed, or altered.
Returns must be made according to the guidelines of our Return Policy.
Personalized items cannot be returned.
Is there a charge for making a return?
No. We will provide a postage-paid return label free of charge. We also offer Free Online Returns.
How long will it take to process my return?
Please allow up to 12 days for us to receive and process your return. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
If I give a gift to someone, can that person return it?
Returning gifts is easy, since all gifts come with both a gift receipt and a postage-paid return label. Gift recipients who return an item will be issued a Virtual Gift Card from RalphLauren.com.
Personalized items cannot be returned.
If I want to exchange an item for a different size or color, how do I do that?
We are not able to process exchanges. If you need a new size or color, you may place a new order online at RalphLauren.com or by calling us at 888-475-7674.
To return the original item(s), simply complete your return form and send your return by U.S. Postal Service using the prepaid label, or you may send it through the carrier of your choice. Please allow up to 12 business days for your return to be received and processed.
Personalized items cannot be returned.
I received a gift, how can I return the merchandise without any of the original paperwork or packaging?
Click Here to initiate an online gift return. Enter your order number and zip code in the fields provided. If you don’t have your order number, please contact Customer Assistance.
Can I return online merchandise to stores?
For expedited service, we encourage you to make your return by mail using the postage-paid return label provided with your original package. All of our stores, excluding Polo Factory Stores, accept returns; however, select merchandise may need to be shipped to our warehouse before it can be credited. All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice.
Ordering & Payment
What forms of payment can I use?
RalphLauren.com accepts the following forms of payment:
Credit cards: Visa, MasterCard, American Express, Discover
Other forms of payment: Online gift certificates, Ralph Lauren gift cards, Credit Card gift cards*, PayPal
We do not accept: CODs, Layaway, Personal checks, Money orders
*Credit Card gift cards can only be redeemed for orders less than or equal to the full amount on the gift card. Orders cannot be split between two forms of payment when using a Credit Card gift cards.
How does PayPal work?
PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the RalphLauren.com website and choose your method of payment. Your funds are transferred immediately and securely.
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
If you make a purchase using PayPal, you cannot return in stores.
How do I contact PayPal Customer Service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone: Customer Service: 402-935-2050 (a US telephone number) 4 AM, PDT, to 10 PM, PDT, Monday through Friday 6 AM, PDT, to 8 PM, PDT, Saturday and Sunday.
Can I see a record of my RalphLauren.com transactions?
Customers who register for an account can easily access their Order History, with all details regarding past purchases and status of pending orders.
Do you sell your gift boxes?
Gift boxes are offered for a nominal charge with most purchases at RalphLauren.com. When prompted at checkout, just let us know that you’d like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. If you’ve entered a complimentary gift message, we will include that, as well as a receipt (excluding pricing information), that allows for easy returns.
Can I purchase extra/additional gift boxes?
No. We apologize that we’re unable to provide extra gift boxes.
Do you have a personal shopping service?
Yes, we do. Just call our Customer Assistance line at 888-475-7674 and ask to speak with a personal shopper, who will make recommendations, provide you with product information, and answer any questions you may have.
An item I like is sold out in my size, when will you receive additional inventory?
We’re unable to determine if and when we will receive additional inventory; however, to be added to the waitlist for a product, enter your email address on the product page in the field provided and click “add to waitlist."
Are there any limitations regarding promo codes?
If you receive a promo code for use at RalphLauren.com, you may redeem it in your shopping bag or on the payment page at checkout. Restrictions may apply. If you have any additional questions, please contact Customer Assistance at 888-475-7674 or via our online chat service.
Why should I register with RalphLauren.com?
By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, create and share wish lists, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customized over time. Create an Account
Is there a risk to storing my information online with you?
Your security and privacy is important to us. For this reason, we use rigorous safeguards to protect the personal information of our customers. Our online Privacy Notice describes in detail the types of information we gather, how we use it, and how we protect it.
Do you sell my information to other companies?
RalphLauren.com does not sell or trade with third parties your personal information gathered online, such as email addresses, personal information collected as part of an online survey, or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For complete details about how we use and protect your personal information, please see our online Privacy Notice.
I forgot my password, what should I do?
If you’ve forgotten your password, you can reset it here or contact a Customer Assistance representative at 888-475-7674..
Can I get an item purchased online altered at a Ralph Lauren store?
Yes, we offer complimentary alterations on full-price men's suits and Collection apparel in select Ralph Lauren stores. If you have purchased a men's suit or women's Collection item on sale and wish to have alterations made, you may visit any of the select Ralph Lauren stores that offer this service and pay an alteration fee.
Customers must present a copy of their invoice to the store for alterations to be made. Alterations may take up 10 days.
If you have additional questions about alterations in our Ralph Lauren stores, contact us at CustomerAssistance@RalphLauren.com.
How do I care for my purchase?
If you have a question about the proper care or fabric treatment of any of our items, please reference the item on our website, email us at CustomerAssistance@RalphLauren.com.
How can I check the balance of my gift card?
To check your balance, click here and scroll to the bottom of the page. Enter your gift card number and PIN and then select "check balance."
Do you have a loyalty program?
We do not have a loyalty program; however, we encourage you download The Polo App and be the first to know about upcoming releases and limited-edition collections, plus get exclusive content and more insider access to the World of Polo. Now available for iOS and Android!
Are there any current promotions?
Please register your email address with us to stay up to date on our promotions and special offers throughout the year. To view promotions on RalphLauren.com, click “Sale” from the top menu.
Does gift packaging include a bow/ribbon and a gift invoice?
Yes, gift packaging includes a Ralph Lauren gift box, a ribbon, and a gift invoice without pricing information.
Can I include multiple items in one gift box?
No. Items must be gift packaged individually, with the exception of our pre-packaged gift sets.
Are you offering free gift packaging at any time?
We may offer gift packaging promotions throughout the year. Please register for our promotional emails to stay up to date on our offerings.
How can I find out about employment opportunities at Ralph Lauren?
We offer many exciting career opportunities and are always searching for the most talented people to join our team. Please visit our Careers website to view all current openings.
We will contact only those persons selected for further consideration. Ralph Lauren is an equal opportunity employer.
Do you offer a press kit or an information packet for your company?
How can I learn more about the history of Ralph Lauren?
Visit About Us to read about the history of the brand, our philanthropic efforts, and more.
Do you have a catalog?
RL Mag, which features stories inspired by the Ralph Lauren lifestyle, is available online.