MAKING A RETURN
We want you to be satisfied with your RalphLauren.com purchases. If that’s not the case, we’ll gladly accept merchandise for return at no cost to you, provided it:
Is in new condition
Hasn’t been washed, worn, or altered
Is accompanied by the original invoice
Is returned according to the schedule below
FREE ONLINE RETURNS
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TIMING FOR A RETURN
Within 30 Days
Watches must be in perfect condition, with all protective materials, tags, and stickers attached. To return watches, please call 877-639-7934.
ALLOW UP TO TWO WEEKS TO PROCESS YOUR RETURN
It could take up to two weeks for us to receive and process your return. We will credit your original form of payment unless otherwise specified.
Purchases With Credit Cards
Any credit will be refunded to the original tender.
Purchases With Gift Cards
If any portion of your purchase was paid for by gift card, you will receive the full value of your return on a RalphLauren.com Virtual Gift Card.
Purchases With PayPal or PayPal Credit
PayPal purchases will be reimbursed directly to your PayPal or PayPal Credit account.
MAKING A RETURN TO ANY OF OUR US RALPH LAUREN STORES
For expedited service, we encourage you to make your return by mail using the postage-paid return label provided with your original package. All of our stores, excluding outlet stores, accept returns; however, they must be shipped to our warehouse before they can be credited.
All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice.