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Start Your Free Return

To start your Ralph Lauren, Polo Ralph Lauren, or Double RL store return, please enter your order information and shipping address. Polo Factory Store returns cannot be initiated online. In-store purchases can only be returned within 30 days of the purchase date and must have been made via credit card.

Make your purchase online? Start your return here.

Additional Information

Where to find the Purchase Information

Purchase information, including date, store number, and transaction number, can be found at the top of your printed store receipt.

Returning a gift?
Unfortunately, gift returns cannot be initiated online. Please visit one of our Ralph Lauren, Polo Ralph Lauren, or Double RL stores to receive a refund or merchandise credit for gifts purchased in-store.

How long will it take to process my return?
Please allow up to three weeks for us to receive and process your return.

Additional Questions?
Visit our return instructions page and read our return policy for more information.


If you wish to return a purchase, please log in to your account, or start an online return.


Enter Your Contact Details Below

Return Policy