If you have any questions or need help with your account, you may contact us to assist you.
Monday to Friday
8 AM to 12 AM ET
Saturday & Sunday
9 AM to 7:30 PM ET
Option 1: Use the postage-paid return label
• Complete the return form and include it with your return
• Affix the return label to your box
• Leave your package where you normally leave outgoing mail or take it to your local post office
Please allow up to two weeks for us to receive and process your return. We will deduct $5 from your order refund for return postage when using the postage-paid return label. This fee does not apply to gift returns. Return tracking information will be available up to three days after mailing. You will receive an email once your return is processed.
If you have lost or misplaced your return label, print a new one using your order number and billing zip code. If you need further assistance, please call us at 888-475-7674 or email us at CustomerAssistance@RalphLauren.com.
Option 2: Pay the return postage yourself
The package should be taken to your postal carrier and mailed to the following address:
RL E-COMMERCE / RETURNS DEPARTMENT
201 NORTH PENDLETON STREET
HIGH POINT, NC 27260
This address can only be used to return items purchased at RalphLauren.com. If you would like to return items purchased elsewhere, please return the items to the original place of purchase or call us at 888-475-7674 and we will be happy to assist you.
For expedited service, we encourage you to make your return by mail using the postage-paid return label provided with your original package. All of our stores accept returns; however, they must be shipped to our warehouse before they can be credited.
All returns must conform to the guidelines of our Return policy and must be accompanied by the original invoice.