Enjoy free fast shipping on orders of $150 or more and free returns at RalphLauren.com only. The shipping offer is automatically applied at checkout when standard shipping is selected and the threshold is reached in a single transaction. Orders arrive within 3 to 4 business days if orders are placed by 3 PM ET (11 AM ET for orders containing customized items). Orders containing fragrances, rugs, or lighting and orders greater than 30 units are not eligible for fast shipping. Regular charges will apply to all other shipping methods. Amounts donated to the Pink Pony Fund do not count toward the threshold amount. This offer has no cash value. This offer is not applicable to purchases being shipped internationally.
We gladly accept merchandise for return within 30 days from the order shipment date at no cost to you, provided it:
- Is in new condition
- Is unwashed, unworn, and unaltered with the original tags attached.
- Is accompanied by the original invoice for online orders, or purchase information from your printed store receipt.
Limited-edition styles are eligible for return within seven days of the shipping date.
Orders placed using PayPal or Klarna cannot be returned to Ralph Lauren or Polo Ralph Lauren stores. PayPal or Klarna orders must be returned by mail via our online returns process, and are not eligible for exchanges.
WATCHES & FINE JEWELRY
Watches and Fine Jewelry must be in perfect condition, with all protective materials, tags and stickers attached. To return watches and fine jewelry, please call 877-639-7934. Enjoy free returns within 10 days of the shipment date.
The following may not be returned or exchanged:
- Personalized items
- Gift Boxes
- Home Lighting
- Ralph's Coffee Products
ALLOW UP TO THREE WEEKS TO PROCESS YOUR RETURN
It could take up to three weeks for us to receive and process your return. We will credit your original form of payment unless otherwise specified.
- Purchased With Credit Cards: Any credit will be refunded to the original tender
- Purchased with Gift Cards: If any portion of your purchase was paid for by a gift card, you will receive the full value of your return on a RalphLauren.com Virtual Gift Card
- Purchased with PayPal or PayPal Credit: PayPal purchases will be reimbursed directly to your PayPal or PayPal Credit account
MAKING A RETURN TO OUR US RALPH LAUREN STORES
Merchandise purchased at RalphLauren.com can be returned to any US Ralph Lauren or Polo Ralph Lauren store. You must have your return slip with you at the time of return.
Returns must follow the guidelines in our return policy. Refunds will be made in the form of the original payment. You can use the store locator on our website to find a store near you. We cannot accept returns of RalphLauren.com merchandise at Polo Factory Store locations.
Returns cannot be made at department and specialty store locations. If your order was purchased online with Klarna, PayPal® or PayPal Credit, you cannot return it in stores.