MAKING A RETURN
We want you to be satisfied with your RalphLauren.com purchases. If that’s not the case, we’ll gladly accept merchandise for return, provided it:
- Is in new condition
- Hasn’t been washed, worn, or altered
- Is accompanied by the original invoice
- Is returned according to the schedule below
TIMING FOR A RETURN
Within 30 Days
- Full-Price Items
- Sale Items
- Gifts You Received
Within 10 Days
- Watches* & Fine Jewelry
Cannot Return
- Personalized Items
- Gift Boxes
- Home Lighting
*Watches must be in perfect condition, with all protective materials, tags and stickers attached. To return watches please call 877-639-7934
ALLOW UP TO TWO WEEKS TO PROCESS YOUR RETURN
It could take up to two weeks for us to receive and process your return. We will credit your original form of payment unless otherwise specified.
- Purchased With Credit Cards: Any credit will be refunded to the original tender
- Purchased with Gift Cards: If any portion of your purchase was paid for by a gift card, you will receive the full value of your return on a RalphLauren.com Virtual Gift Card
- Purchased with PayPal or PayPal Credit: PayPal purchases will be reimbursed directly to your PayPal or PayPal Credit account
MAKING A RETURN TO ANY OF OUR US RALPH LAUREN STORES
For expedited service, we encourage you to make your return by mail using the postage-paid return label provided with your original package. All of our stores, except outlet stores, accept returns; however, they must be shipped to our warehouse before they can be credited. All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice.